Turn your support mailbox into conversations your team answers together.
Updated October 14, 2026 · For owners and admins
On this page
In short
You connect email to Risti from Settings › Apps › Marketplace › Email. Enter your support address, then let Risti log in to the mailbox or forward mail through Postmark. It takes about 5 minutes, and every email then becomes a conversation in your shared inbox, with replies that keep the thread’s subject.
Before you start
Your support email address.
The mailbox password, or an app password for Gmail or Outlook with 2-step verification.
Or, if you can’t share a password, a Postmark account to forward mail.
The Owner or Admin role in Risti.
Open the Email card
Go to Settings › Apps › Marketplace, find the Email card in the Email category and press Connect.
Enter your address
Type it in Support email address and, if you like, a Sender name for your replies.
Choose how mail arrives
Under How Risti gets the mail, keep Mailbox login, or choose Forwarding (Postmark) when you can’t give a mailbox password.
Log in to the mailbox
Enter the mailbox password. Risti fills in the servers for Gmail, Outlook, Yandex and Mail.ru; for others, enter the IMAP and SMTP servers and ports.
Tip. Gmail and Outlook accounts with 2-step verification need an app password instead of the normal one.
Or paste the Postmark link
With forwarding, copy the Link for Postmark into Postmark as the inbound webhook and press I’ve pasted it. The link is shown once. Other mail services get a webhook address and a secret, signed with HMAC-SHA256.
Connect email
Press Connect email. With mailbox login, Risti tries the login right away.
Choose the teams
On the account page, open Routing and tap the teams that get these conversations. With no team picked, mail goes to your organization’s default team.
Emailsupport@acme.exampleConnected
What happens next
Replies keep the thread’s subject, attachments can be up to 25 MB and bounced mail is shown in the conversation.
New incoming-mail link makes a new forwarding link, and the old one stops working at once.
Disconnecting keeps conversations and their history in the inbox.
If it doesn’t work
Do I need an app password for Gmail?
Yes, if the Gmail or Outlook account uses 2-step verification. Use an app password instead of your normal password.
What if I can’t share the mailbox password?
Choose Forwarding (Postmark) and paste the Link for Postmark as the inbound webhook. Other mail services get a webhook address and a secret signed with HMAC-SHA256.
Which mail providers are set up automatically?
Gmail, Outlook, Yandex and Mail.ru. For any other provider, enter its IMAP and SMTP servers and ports.
What if the Postmark link is lost?
Press New incoming-mail link to make a new one, then paste it into Postmark. The old link stops working at once.