Changelog
What shipped.
Only things you can use today, newest first.
Guided setup for new organizations
New organizations get a full-page, step-by-step setup that covers apps, the team and the plan.
Library search understands Uzbek
Library search now understands Uzbek word endings, so MaryAI finds more of your answers.
MaryAI sounds warmer
MaryAI speaks more warmly, reads numbers the way people say them and waits while a caller says “umm”.
MaryAI reply length
Choose whether MaryAI’s replies on calls are short, normal or detailed.
New organization from the switcher
Start another organization right from the organization switcher, and you become its owner.
MaryAI picks the ticket type
MaryAI picks the right ticket type for each call’s ticket from your organization’s own list.
Next steps become ticket tasks
Next steps from a call summary become internal tasks on that call’s ticket, each with its due time.
Listen live to MaryAI’s calls
Listen live to calls MaryAI answers, and see the caller’s mood in each call’s review afterwards.
Call-back requests from your website
When MaryAI takes a call from your website, the caller can leave a number to be called back.
Ahror, a second MaryAI voice
MaryAI gets a second voice, Ahror (“Clear, steady”), and waits while a caller stops to think; hear either voice in a test call.
Library folders and access
Sort Library sources into folders, choose which teams can use each one, and see usage counts and freshness checks.
Ticket search and team routing
Search tickets by title or number, and send each ticket type’s new tickets to the team you pick.
Phone lines, Sipuni and OnlinePBX
Connect a SIP line, Sipuni or OnlinePBX: calls ring in Risti, MaryAI can answer them, and your phone system’s calls and recordings sync in, with transcripts when you turn them on.
Two-factor sign-in
Turn on two-factor sign-in with an authenticator app, and owners can require it for everyone.
Join by email domain
People with your company’s email domain can join your organization on their own or ask for approval.
Export data, schedule deletion
Owners can export all of the organization’s data, or schedule its deletion after 14 days, which any owner can cancel.
Plans and billing
Pick a plan, pay by card or by bank transfer against an invoice, and buy credits for boost packs.
Ristiville, your virtual office
Ristiville gives your team a virtual office where you walk up to teammates to talk or share a screen, meet in meeting rooms and hand a chat over by dragging it onto a colleague’s desk.
Listen, whisper or join calls
Team leads can listen to, whisper to or join a teammate’s live call from that person’s card in Ristiville.
Tea room, gong and guests
Ristiville adds a tea room with music and weekly tea pairs, a gong for top customer ratings, guest invitations to your Reception and your own avatar.
MaryAI answers website calls
MaryAI answers calls from your website chat.
Halley, your work calendar
Halley shows deadlines, call backs and snoozed chats by time or by person in your own time zone, and you can subscribe to it from Google, Outlook or Apple Calendar.
Snooze a conversation
Snooze a conversation until a set time, and it comes back on its own.
Customers see you typing
Customers see “typing…” while you write, on Telegram and in the website chat.
Calls from your website chat
Website visitors can call your team from the chat widget, free and with no phone number, and see a friendly busy screen when everyone is on a call.
Instagram comment replies and rules
Reply to Instagram comments publicly or privately, hide or show them, see the post behind each one and set comment rules.
MaryAI answers Telegram calls
MaryAI can answer your Telegram calls and follow your call steps.
Make the website chat yours
Make the website chat your own, test it live, limit it to your websites and recognise signed-in customers.
Richer replies and private notes
Format replies, pick saved replies with “/”, mention teammates with @ in private notes, attach several files at once, and undo or redo.
More detail in every thread
See contact photos, last seen, customer reactions and delivery ticks with exact times in the thread, and open photos full screen.
Start Telegram conversations yourself
Start new conversations from a connected Telegram account instead of waiting for the customer to write first.
Activity log and reports
See who did what in the Activity log, and how your team is doing in the reports overview.
Tickets with service levels
Turn conversations into tickets with service levels, work them as a list or a board, filter by status and change many at once.
The Library
Add knowledge sources to the Library and get answers grounded in them, with off-topic questions politely declined.
Telegram calls in your browser
Take Telegram calls in your browser, with recording, AI call summaries, transfers and live help: call steps and Library answers.
Connect WhatsApp in a few clicks
Connect a WhatsApp number in a few clicks with Embedded Signup, with no IDs or tokens to copy.
Every channel in one inbox
Answer Telegram bots, Telegram accounts, WhatsApp, Instagram, email and your website chat from one shared inbox.
Email and Instagram comments
Email syncs from your mailbox, and Instagram comments land in the inbox next to direct messages.
Bring your WhatsApp history
Connect a WhatsApp number you already use in the app, and up to 6 months of its chat history comes with it.
Know when a customer writes
Desktop notifications, an unread count in the tab title and pop-up alerts tell you when a customer writes.