Halley by Risti
Everything due, right on time.
Ticket deadlines, call backs, internal tasks and snoozed chats, on one calendar by the hour.
1705
Edmond Halley says the comet will be back in 1758.
1758
It comes back, on time. He wasn’t there to see it; the promise was kept anyway.
Halley keeps your team’s promises the same way: each one has a time, and someone is responsible for it.
In short
Halley is Risti’s work calendar. It shows everything with a due time on one calendar: ticket deadlines, call backs from missed calls and call summaries, internal tasks and snoozed chats. See a day, a week, an agenda or each person’s load, drag a card to a teammate, and add it to your own calendar app.
Key facts
- Shows
- Ticket deadlines, call backs, internal tasks, snoozed chats, who is away
- Views
- Day, week, agenda, by person
- Hand over
- Drag a card to a teammate to make them responsible
- Your calendar
- A private, read-only link for Google Calendar, Outlook or Apple Calendar
- Time zones
- In your time zone, with the gap to your organization’s when they differ
A day, as you scroll
Scroll through Thursday.
Scroll moves the hour. Each item lands at its time; what is already done says so.
14:00
Now · Tashkent time · ACME, example
- 09:00Met
First reply · AC-1042
Ticket deadline
- 10:30Called back 10:24
Call back Timur Alimov
From MaryAI’s message
- 12:00Snoozed until 12:00
Olga Petrova returns
Snoozed chat
- 14:00Due
Prepare the delivery list
Internal task · Madina
- 16:00Overdue
Next reply · AC-1051
Ticket deadline
- 17:30Not called back
Call back Dilnoza
A next step from a call
Inside Halley
The whole week on one screen.
Day, week, agenda or by person. Turn layers on and off; what is overdue waits under Needs someone now.
Tashkent time
Thu15Today
Mon12
Tue13
Wed14
Thu15Today
Fri16
Sat17Closed
Sun18Closed
All dayMadina away
Overdue1 item
- 10:00AC-1051 · Next replyWardrobe door won’t closeAZOverdue 42 min
Today4 items
- 12:00Olga Petrova returnsSnoozed chatMASnoozed until 12:00
- 14:00AC-1047 · Prepare the delivery listInternal taskSRDue in 3 h 18 min
- 16:00AC-1049 · Resolve byChairs in the wrong sizeMASolve in 5 h 18 min
- 17:30Call back Dilnoza RahimovaA next step from a callAZDue in 6 h 48 min
Tomorrow2 items
- 11:00AC-1050 · Order new coversInternal taskSRDue Fri 11:00
- 17:00AC-1042 · Resolve byGrey sofa deliveryAZSolve by Fri 17:00
Aziz has 1 overdue. Drag a card to a teammate to make them responsible. Sardor has nothing due before 12:42. With a keyboard: focus a card and press the left or right arrow.
Aziz1 due · 1 late
Madina2 due
Sardor1 due
Needs someone now1
- AC-1051 · Next replyWardrobe door won’t closeOverdue 42 min
AC-1051Overdue 42 min
Wardrobe door won’t close
- What
- Next reply
- When
- Today, 10:00
- Responsible
- Aziz
Deadlines count business hours, as the ticket’s service level does.
Open in TicketsBy person
See who is free before it’s late.
The By person view shows each teammate’s load. Drag a card from someone who is late to someone who is free.
Aziz
1 late
Madina
Nothing due
Sardor
2 due
Drag a card to a teammate to make them responsible. With a keyboard: focus a card and press the left or right arrow.
ACME · ExampleYour own calendar
In the calendar you already use.
Subscribe Google Calendar, Outlook or Apple Calendar to one private, read-only link. Reset it any time.
Add Risti to your own calendar
One private link that Google Calendar, Outlook or Apple Calendar subscribe to. Read-only.
Times, ticket numbers and titles only: never customer messages or phone numbers.
Questions
Before you ask the time.
What shows up in Halley?
Ticket deadlines, call backs, internal tasks, snoozed chats and who is away. Anything in Risti with a due time.
Can customers book times in Halley?
Not yet. Bookings are in the works. Today Halley shows the work your team has already promised a time for.
Does it count business hours?
Yes. Ticket deadlines count your business hours, as the ticket’s service level does, and closed hours are shaded on the calendar.
Can I see it in Google Calendar?
Yes. Add your private, read-only link to Google Calendar, Outlook or Apple Calendar, with only your work or your teams’ too. It shows times, ticket numbers and titles, never customer messages, and you can reset the link any time.
Who can see everyone’s calendar?
Each person sees the work they can already see in Risti, so Everyone shows the whole team only to those allowed to see it. Only people who manage assignments can drag work to someone else.