Teach MaryAI from your own files and pages, then decide when she answers.
Updated October 14, 2026 · For owners and admins
On this page
In short
You set up MaryAI in Risti under Settings › AI agents › Agents › MaryAI, and teach her in Settings › Knowledge › Library. Add files or pages, choose her voice and lines, then test her with Try it. It takes about 20 minutes. She answers calls and customer chats from your sources, and always says she is an AI.
Before you start
The Owner or Admin role in Risti.
Your documents (PDF, Word, text or Markdown) or public website pages.
Somewhere for her to answer: a phone line, a Telegram account, website calls or customer chats.
Add a source
In Settings › Knowledge › Library, press Add a source. Upload files takes PDF, Word, text and Markdown up to 25 MB and 300 pages; Add website pages reads “Just this page” or “This page and the pages it links to”.
Sort your sources
Drag sources onto Folders and set Who can use it: “Everyone in ACME” or “Only these teams”.
Test the Library
In Try it, ask what a caller would ask. Each answer quotes its source, a cited answer; when nothing fits, you see “Not in your sources”. Try it works once help during calls is on for your organization.
Tip. Use “Answer as” to see what a team gets from the sources it may use.
Set her profile
In Settings › AI agents › Agents › MaryAI, open Profile: pick her languages, write Intro words (up to 300 characters), choose the voice Mary or Ahror and the Reply length.
Choose where and when
In Where & when, pick her lines, then choose When nobody picks up (after 5–60 seconds), After hours or Always first.
Set topics and tickets
In Topics, decide per topic whether she answers alone, takes a message or hands to a person. In Tickets, turn on “Open a ticket for every call”: she collects the details, reads them back and opens one ticket instead of a message.
Set the hand-over
In Hand-over, choose when she passes the conversation to a person, and to which team. If nobody is free within 10–120 seconds, she takes a message.
Make a test call
Use Try it to call her in the browser. When she sounds right, set her status to Active.
MaryAIAnswers when nobody picks upActive
What happens next
MaryAI always says she is an AI and that the call is recorded. This is fixed in AI policy, and nobody can turn it off.
She answers in the caller’s language: Uzbek, Russian or English. When something is not in your sources, she says so; Risti never guesses.
The person she hands to sees a summary first. Website callers can talk to her from the chat widget.
Website pages are checked daily, up to 50 pages per site and 200 in all. Usage shows AI call minutes against your plan.
If it doesn’t work
Will callers know they are talking to an AI?
Yes. MaryAI always says she is an AI and that the call is recorded. This is fixed in the AI policy, and nobody can turn it off.
What does MaryAI do when she doesn’t know the answer?
She says so. MaryAI answers from your Library, and what is not in your sources is never guessed. Depending on your settings, she takes a message, opens a ticket or hands to a person.
Which files can I add to the Library?
PDF, Word, text and Markdown files up to 25 MB and 300 pages, plus public website pages. Saved replies count as sources too.
Does MaryAI take a seat?
No. AI agents take no seat. Her AI call minutes count against your plan’s monthly limits; see the pricing page.
Which languages does MaryAI speak?
Uzbek, Russian and English. She answers in the caller’s language.