https://risti.io/en/changelog/ Every change you can use in Risti today, newest first: channels, tickets, calls, MaryAI, Halley, Ristiville and security. en Wed, 14 Oct 2026 00:00:00 GMT https://risti.io/en/changelog/#2026-10-14-set-the-table risti-changelog-2026-10-14-set-the-table Wed, 14 Oct 2026 00:00:00 GMT New organizations get a full-page, step-by-step setup that covers apps, the team and the plan. https://risti.io/en/changelog/#2026-10-14-uzbek-library-search risti-changelog-2026-10-14-uzbek-library-search Wed, 14 Oct 2026 00:00:00 GMT Library search now understands Uzbek word endings, so MaryAI finds more of your answers. https://risti.io/en/changelog/#2026-10-14-maryai-natural-speech risti-changelog-2026-10-14-maryai-natural-speech Wed, 14 Oct 2026 00:00:00 GMT MaryAI speaks more warmly, reads numbers the way people say them and waits while a caller says “umm”. https://risti.io/en/changelog/#2026-10-13-maryai-reply-length risti-changelog-2026-10-13-maryai-reply-length Tue, 13 Oct 2026 00:00:00 GMT Choose whether MaryAI’s replies on calls are short, normal or detailed. https://risti.io/en/changelog/#2026-10-13-new-organization risti-changelog-2026-10-13-new-organization Tue, 13 Oct 2026 00:00:00 GMT Start another organization right from the organization switcher, and you become its owner. https://risti.io/en/changelog/#2026-10-12-maryai-ticket-types risti-changelog-2026-10-12-maryai-ticket-types Mon, 12 Oct 2026 00:00:00 GMT MaryAI picks the right ticket type for each call’s ticket from your organization’s own list. https://risti.io/en/changelog/#2026-10-12-call-next-steps-tasks risti-changelog-2026-10-12-call-next-steps-tasks Mon, 12 Oct 2026 00:00:00 GMT Next steps from a call summary become internal tasks on that call’s ticket, each with its due time. https://risti.io/en/changelog/#2026-10-12-listen-to-maryai risti-changelog-2026-10-12-listen-to-maryai Mon, 12 Oct 2026 00:00:00 GMT Listen live to calls MaryAI answers, and see the caller’s mood in each call’s review afterwards. https://risti.io/en/changelog/#2026-10-12-website-call-back risti-changelog-2026-10-12-website-call-back Mon, 12 Oct 2026 00:00:00 GMT When MaryAI takes a call from your website, the caller can leave a number to be called back. https://risti.io/en/changelog/#2026-10-11-maryai-ahror-voice risti-changelog-2026-10-11-maryai-ahror-voice Sun, 11 Oct 2026 00:00:00 GMT MaryAI gets a second voice, Ahror (“Clear, steady”), and waits while a caller stops to think; hear either voice in a test call. https://risti.io/en/changelog/#2026-10-10-library-folders risti-changelog-2026-10-10-library-folders Sat, 10 Oct 2026 00:00:00 GMT Sort Library sources into folders, choose which teams can use each one, and see usage counts and freshness checks. https://risti.io/en/changelog/#2026-10-10-ticket-search risti-changelog-2026-10-10-ticket-search Sat, 10 Oct 2026 00:00:00 GMT Search tickets by title or number, and send each ticket type’s new tickets to the team you pick. https://risti.io/en/changelog/#2026-10-09-phone-lines risti-changelog-2026-10-09-phone-lines Fri, 09 Oct 2026 00:00:00 GMT Connect a SIP line, Sipuni or OnlinePBX: calls ring in Risti, MaryAI can answer them, and your phone system’s calls and recordings sync in, with transcripts when you turn them on. https://risti.io/en/changelog/#2026-10-09-two-factor risti-changelog-2026-10-09-two-factor Fri, 09 Oct 2026 00:00:00 GMT Turn on two-factor sign-in with an authenticator app, and owners can require it for everyone. https://risti.io/en/changelog/#2026-10-09-join-by-domain risti-changelog-2026-10-09-join-by-domain Fri, 09 Oct 2026 00:00:00 GMT People with your company’s email domain can join your organization on their own or ask for approval. https://risti.io/en/changelog/#2026-10-09-export-and-deletion risti-changelog-2026-10-09-export-and-deletion Fri, 09 Oct 2026 00:00:00 GMT Owners can export all of the organization’s data, or schedule its deletion after 14 days, which any owner can cancel. https://risti.io/en/changelog/#2026-10-08-plans-and-billing risti-changelog-2026-10-08-plans-and-billing Thu, 08 Oct 2026 00:00:00 GMT Pick a plan, pay by card or by bank transfer against an invoice, and buy credits for boost packs. https://risti.io/en/changelog/#2026-10-07-ristiville risti-changelog-2026-10-07-ristiville Wed, 07 Oct 2026 00:00:00 GMT Ristiville gives your team a virtual office where you walk up to teammates to talk or share a screen, meet in meeting rooms and hand a chat over by dragging it onto a colleague’s desk. https://risti.io/en/changelog/#2026-10-07-call-supervision risti-changelog-2026-10-07-call-supervision Wed, 07 Oct 2026 00:00:00 GMT Team leads can listen to, whisper to or join a teammate’s live call from that person’s card in Ristiville. https://risti.io/en/changelog/#2026-10-07-ristiville-tea-room risti-changelog-2026-10-07-ristiville-tea-room Wed, 07 Oct 2026 00:00:00 GMT Ristiville adds a tea room with music and weekly tea pairs, a gong for top customer ratings, guest invitations to your Reception and your own avatar. https://risti.io/en/changelog/#2026-10-08-maryai-website-calls risti-changelog-2026-10-08-maryai-website-calls Mon, 05 Oct 2026 00:00:00 GMT MaryAI answers calls from your website chat. https://risti.io/en/changelog/#2026-10-05-halley risti-changelog-2026-10-05-halley Mon, 05 Oct 2026 00:00:00 GMT Halley shows deadlines, call backs and snoozed chats by time or by person in your own time zone, and you can subscribe to it from Google, Outlook or Apple Calendar. https://risti.io/en/changelog/#2026-10-05-snooze risti-changelog-2026-10-05-snooze Mon, 05 Oct 2026 00:00:00 GMT Snooze a conversation until a set time, and it comes back on its own. https://risti.io/en/changelog/#2026-10-05-typing-indicator risti-changelog-2026-10-05-typing-indicator Mon, 05 Oct 2026 00:00:00 GMT Customers see “typing…” while you write, on Telegram and in the website chat. https://risti.io/en/changelog/#2026-10-04-website-calls risti-changelog-2026-10-04-website-calls Sun, 04 Oct 2026 00:00:00 GMT Website visitors can call your team from the chat widget, free and with no phone number, and see a friendly busy screen when everyone is on a call. https://risti.io/en/changelog/#2026-10-04-instagram-comments risti-changelog-2026-10-04-instagram-comments Sun, 04 Oct 2026 00:00:00 GMT Reply to Instagram comments publicly or privately, hide or show them, see the post behind each one and set comment rules. https://risti.io/en/changelog/#2026-10-02-maryai-telegram-calls risti-changelog-2026-10-02-maryai-telegram-calls Fri, 02 Oct 2026 00:00:00 GMT MaryAI can answer your Telegram calls and follow your call steps. https://risti.io/en/changelog/#2026-10-02-website-chat-yours risti-changelog-2026-10-02-website-chat-yours Fri, 02 Oct 2026 00:00:00 GMT Make the website chat your own, test it live, limit it to your websites and recognise signed-in customers. https://risti.io/en/changelog/#2026-10-01-richer-replies risti-changelog-2026-10-01-richer-replies Thu, 01 Oct 2026 00:00:00 GMT Format replies, pick saved replies with “/”, mention teammates with @ in private notes, attach several files at once, and undo or redo. https://risti.io/en/changelog/#2026-10-01-richer-thread risti-changelog-2026-10-01-richer-thread Thu, 01 Oct 2026 00:00:00 GMT See contact photos, last seen, customer reactions and delivery ticks with exact times in the thread, and open photos full screen. https://risti.io/en/changelog/#2026-10-01-start-telegram-chats risti-changelog-2026-10-01-start-telegram-chats Thu, 01 Oct 2026 00:00:00 GMT Start new conversations from a connected Telegram account instead of waiting for the customer to write first. https://risti.io/en/changelog/#2026-10-01-activity-log risti-changelog-2026-10-01-activity-log Thu, 01 Oct 2026 00:00:00 GMT See who did what in the Activity log, and how your team is doing in the reports overview. https://risti.io/en/changelog/#2026-09-30-tickets risti-changelog-2026-09-30-tickets Wed, 30 Sep 2026 00:00:00 GMT Turn conversations into tickets with service levels, work them as a list or a board, filter by status and change many at once. https://risti.io/en/changelog/#2026-09-30-library risti-changelog-2026-09-30-library Wed, 30 Sep 2026 00:00:00 GMT Add knowledge sources to the Library and get answers grounded in them, with off-topic questions politely declined. https://risti.io/en/changelog/#2026-10-02-browser-calls risti-changelog-2026-10-02-browser-calls Mon, 28 Sep 2026 00:00:00 GMT Take Telegram calls in your browser, with recording, AI call summaries, transfers and live help: call steps and Library answers. https://risti.io/en/changelog/#2026-09-28-whatsapp-embedded-signup risti-changelog-2026-09-28-whatsapp-embedded-signup Mon, 28 Sep 2026 00:00:00 GMT Connect a WhatsApp number in a few clicks with Embedded Signup, with no IDs or tokens to copy. https://risti.io/en/changelog/#2026-09-27-one-inbox risti-changelog-2026-09-27-one-inbox Sun, 27 Sep 2026 00:00:00 GMT Answer Telegram bots, Telegram accounts, WhatsApp, Instagram, email and your website chat from one shared inbox. https://risti.io/en/changelog/#2026-09-27-email-and-comments risti-changelog-2026-09-27-email-and-comments Sun, 27 Sep 2026 00:00:00 GMT Email syncs from your mailbox, and Instagram comments land in the inbox next to direct messages. https://risti.io/en/changelog/#2026-09-27-whatsapp-history risti-changelog-2026-09-27-whatsapp-history Sun, 27 Sep 2026 00:00:00 GMT Connect a WhatsApp number you already use in the app, and up to 6 months of its chat history comes with it. https://risti.io/en/changelog/#2026-09-27-notifications risti-changelog-2026-09-27-notifications Sun, 27 Sep 2026 00:00:00 GMT Desktop notifications, an unread count in the tab title and pop-up alerts tell you when a customer writes.