Bring your WhatsApp Business number into Risti, and keep the app on your phone if you want it.
Updated October 14, 2026 · For owners and admins
On this page
In short
You connect WhatsApp to Risti from Settings › Apps › Marketplace with Meta’s Embedded Signup. You need a Meta business account, admin rights on its WhatsApp Business account and a phone number. It takes about 10 minutes, with no IDs or tokens to copy, and every WhatsApp chat then lands in your shared inbox.
Before you start
A Meta business account and the Facebook account that manages it.
Admin rights on the WhatsApp Business account.
The phone number you want to connect.
The Owner or Admin role in Risti.
Open the Marketplace
Go to Settings › Apps › Marketplace, find WhatsApp Business under Messaging and press Connect. The app’s page shows what it does, how connecting works and what it can access.
Choose how you use WhatsApp
Pick I use the WhatsApp Business app on my phone to keep the number working in the app, with replies synced both ways. Pick New number / WhatsApp API only if the chats should live in Risti only.
Connect with Facebook
Press Connect with Facebook and sign in with the Facebook account that manages the business. If no window opens, allow connect.facebook.net in your ad or tracker blocker.
Tip. Prefer tokens? Choose Advanced: connect manually, enter the Phone number ID, a permanent system-user Access token and, if you have it, the WhatsApp Business account ID, then press Connect WhatsApp.
Pick your number
Choose the number in Meta’s window and finish the steps there. Closing the window early connects nothing.
Wait for the confirmation
Risti shows “Connecting your number…” and then “WhatsApp is connected.” If you use the app, up to 6 months of chat history comes in, and the import can take a while.
Route it to a team
On the account page, open Routing and tap the team chips under “Teams that get these conversations.” With no team picked, conversations go to your organization’s default team.
WhatsApp Business+998 71 •• •• 45Connected
What happens next
Risti uses the official WhatsApp Business API. Replies are free within 24 hours of the customer’s last message, and you can’t message people who never wrote to you.
With the app and Risti on one number, open the WhatsApp Business app on your phone about every 14 days. Group chats are not synced.
Messages carry files up to 16 MB and up to 4,096 characters, with voice messages, reactions and formatting. Sent replies can’t be edited or deleted.
Disconnecting keeps conversations and their history in the inbox. Connecting the same number again continues them in place.
If it doesn’t work
Can I keep using the WhatsApp Business app after connecting?
Yes. Choose “I use the WhatsApp Business app on my phone.” The number keeps working in the app, replies sync both ways and up to 6 months of chat history is imported. Open the app on your phone about every 14 days.
Why does nothing happen when I press Connect with Facebook?
An ad or tracker blocker can stop Facebook’s window. Allow connect.facebook.net and try again. You also need to be an admin of the WhatsApp Business account.
Can I message a customer who never wrote to us?
No. You reply freely within 24 hours of a customer’s last message, but you can’t start a WhatsApp chat with someone who never wrote to you.
Do I need to copy IDs or tokens?
Not with Embedded Signup. You sign in with Facebook and pick the number in Meta’s window. The manual way, with a Phone number ID and a permanent access token, is there if you prefer it.